Refund policy

At Mehvique, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or significantly different product, you may request a return or refund according to the conditions below.

Return Eligibility

You may request a return within 5 days of receiving your order if:

  • The product is damaged or defective.
  • You received the wrong product.
  • The product is significantly different from the description shown on our website.

To be eligible for a return:

  • The product must be unused and unworn.
  • The product must be in its original condition.
  • Original packaging, tags, labels, and accessories must be included.
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used, worn, washed, or altered products.
  • Products without original tags or packaging.
  • Personal care or hygiene-sensitive products.
  • Customized or personalized items.
  • Gift cards.
  • Clearance or final-sale products where clearly mentioned.
  • Products damaged due to customer misuse or improper handling.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Order number.
  • Clear photos or videos of the product.
  • Photos of the packaging.
  • A brief description of the issue.

After verification, we may offer a replacement, return, or refund depending on the situation.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will normally be processed within 5–7 business days.
  • Refunds will be issued to the original payment method wherever possible.
  • Your bank or payment provider may require additional time to reflect the refund.

Original shipping, COD, or convenience charges may not be refundable unless the return is due to an error from our side.

Cancellation Policy

Orders may be cancelled only before dispatch.

Once the order has been shipped or handed over to the courier partner, cancellation may no longer be possible.

Return Shipping

Return instructions will be provided after the return request has been approved.

Please do not send any product back without confirmation from our customer support team.

Contact Us

Business Name: Mehvique
Email: mehwa.fashion@gmail.com
Phone: +91 9286622539

Customer Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday: Closed